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Terms of Purchase

Selecting a Product
The Customer has the option to choose and order products from the store. The Customer can view more details on the selected product by clicking on it.  By clicking on the „Add to cart” button the customer places the selected item into a virtual shopping cart. By clicking on the „View” button the Customer finds the selected products, the total amount payable and the shipping fee. Here the customer can check whether the order is correct and can modify or change if needed. The cart automatically calculates the total amount to pay.    

Sending Orders
If you find the number of products placed into the cart sufficient, checked the total amount payable and decided to purchase them, then simply click on the „Checkout” button. After that you have an option to login or register as a new customer or continue shopping without registration. If you have been a customer in our webshop before, then type your email and password that you provided during a former registration. If you want to register as a new customer, then please provide the required details for shopping that will be saved by the system, so next time you will just need to login. If you choose not to register, then please give us your billing and shipping address. The next step is to select the suitable way of shipping (pick-up in person or delivery by post) and the payment method (cash on delivery, bank transfer, cash). If you agree with the content of the order, then click on the „Order” button.              

Our prices, what you can find at the products in the webshop, are listed prices valid at the time of order. Prices are gross, include VAT, but does not include shipping fees. The shipping fee will be shown during the checkout process and can also be found in the Terms of Purchase.   

In the event of an error or omission in the webshop relating to the products or prices, we reserve the right to make corrections. In such cases, after the detection or correction of the error we will immediately notify the customer of the new details. After this the customer may reaffirm the order, or either party may rescind the contract.

Processing of Orders
Orders will be processed within 24 hours.

Correction of Errors of Data Entry
Correction of errors of data entry is possible before clicking on the „Order” button.

We send a confirmation about each order via email. It means that customers receive an automatic email about the reception of order and (later) another one about the expected date of shipping. Alternatively, for shipping arrangement you can call the customer service on the phone number provided in the email.   

Terms of Payment
Our webshop offers the option of payment by bank transfer, PayPal, cash payment in person or cash on delivery. If you select cash on delivery, the full purchase price and the cost of delivery is payable in cash to the courier when taking delivery of the consignment.

Collection in person

Ordered products can be collected in person on weekdays between 9 am and 5 pm at Salva Vita Foundation's head office, which is located at the following address: 1073 Budapest, Erzsébet krt. 13. Bell code: 19. Please confirm the exact time of your arrival with the customer service.
IMPORTANT: if you collect your purchases in person, you will only be able to pay cash, as unfortunately we are unable to accept bank cards or other means of payment at our head office. We will hold products awaiting collection for 5 working days from notification. This period can be extended if you request this from our customer service centre. Collection in person is FREE OF CHARGE.

If you request delivery, the ordered products will be delivered to your door within 3 working days.
Our products will be delivered to you by courier between 08:00 and 17:00 on working days, so it is advisable to give your work address. Unfortunately we are unable to specify the time of delivery any more precisely than this.
We do not charge for packaging.
About the price of international shipping please contact our customer service. 

Personal receipt
At the Salva Vita Foundation's office at pre-arranged times.
There is no shipping fee.

MPL Postal delivery, home delivery
Delivery time is about 4 business days.
The cost of delivery is from HUF 1220 + VAT within Hungary. 

MPL PostaPont
Delivery time is about 3 business days.
The cost of delivery is from HUF 845 + VAT within Hungary. 

MPL Csomagautomata
Delivery time is about 3 business days.
The cost of delivery is from HUF 845 + VAT within Hungary. 

Cancellation of delivery

If the webshop does not fulfil its obligation undertaken in the contract because the goods specified in the contract are not available, or if it is not in a position to provide the ordered service, then it is obliged to inform the customer of this fact. The webshop does not conclude contracts with minors. By accepting the terms of trade the customer also declares that he/she is not a minor.

Return of Products
We can accept return of products only in their undamaged condition and original packaging.  

Information on the Conditions of Agreement
The language of the agreement is Hungarian, and it is considered to be a written agreement. The agreement is saved by the system electronically, thus it is accessable subsequently.   

Right of rescission/Money-back guarantee

The customer may rescind the contract within 14 working days without giving his/her reasons for doing so. The customer may exercise the right of rescission from the day of taking delivery of the goods. The vendor is obliged to refund the amount paid by the customer without delay, but no later than within 14 days from the rescission.
The customer shall bear all costs arising in connection with the return of the goods due to exercising the right to rescission. The customer shall bear no other cost. The vendor, however, may claim reimbursement for its losses resulting from the improper use of the goods. If the goods returned on the basis of the right of rescission are not in a flawless, re-sellable condition, then the customer has an obligation to indemnify, insofar as he/she wilfully or negligently caused the deterioration or spoiling of the goods, or any other impediment to the return thereof.
If during the opening of the package in the presence of the person performing delivery (postal delivery worker, courier), it transpires that the product can be proven to be damaged and that the damage arose prior to taking delivery of the goods, then we shall immediately take back the product and cancel the sale. Any damage or missing content must be stated in the record of the facts made jointly by the delivering and receiving party during delivery of the consignment. We cannot assume liability for any subsequent loss of contents or possible damage.
The text of Government Decree 45/2014 (II.26.) relating to the exercising of the right of rescission may be downloaded from the website of the National Consumer Protection Authority.

Ownership Clause
The delivered goods remain the property of the supplier until full payment of the purchase price.

Modification or Cancellation of Orders

Pursuant to Act CVIII of 2001, when the order is submitted, the vendor's webshop software immediately sends notification to the customer confirming that the order has been taken. This notification does not constitute a contract between the vendor and the customer. It merely indicates to the customer that his/her request for an order has been registered and forwarded to the vendor's competent employee by our system.

If this is not received by the customer within 48 hours, then the customer shall cease to be bound by his/her offer.

The vendor, until the start of fulfilment of the order, shall give the customer the option of cancelling the order by electronic means. At the time of the start of fulfilment of the order, the customer shall receive notification by email and/or telephone regarding the estimated time for fulfilment and the fact that fulfilment has started; after this the order may only be cancelled in person or using the contact details that may be found in the "Customer service" or "Contact" sections.

The order may only be retrospectively modified in writing to

Privacy Policy

Customers agree that the operator of the website manages their personal data provided during the ordering process for the purpose of fulfilling the order. 

This webshop is run by

Salva Vita Foundation

Head Office: 1073 Budapest, Erzsébet krt. 13. III./3.

Registration number: Metropolitan Court of Budapest, 4400/2010

Tax number: 18057409-2-42

Bank account number: 16200106-00064345-00000000 Badge

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